We’re Hiring! Program & Communications Coordinator

Date Posted: May 07, 2018
Application Deadline: May 18, 2018
Start Date: Jun 11, 2018

Salary: TBD
Province: Ontario
Region: Kitchener/Waterloo Area
City: Kitchener
Organization’s Field/Discipline: The Arts
Term: Full-time
Career Level: Intermediate

Organization Description

ArtsBuild Ontario supports the health of Ontario’s arts organizations by creating and realizing long-term solutions for their facility challenges.

Job Description

  • Full-time, bilingual – French and English
  • Initial one-year contract, with possibility of extension
  • Start Date: Mid-June at the latest
  • Kitchener location

Reporting to the Executive Director, duties include actively supporting the Program Manager and the Executive Director in executing program deliverables, managing all external communications and being the frontline support and lead for 44 Gaukel rentals.

The ideal candidate is;

  • Bilingual
  • Local to Kitchener/Waterloo Region
  • Has access to their own vehicle
  • Has communications and programming support experience
  • Works exceptionally well with the public and the arts community

Key Responsibilities


  • Respond to all French program inquiries via email or over the phone
  • Maintain current and up to date contact and registration lists for each ABO program
  • Respond to questions via phone and email from inquiring organizations
  • Assist in editing and reviewing program copy, content and formatting
  • Support webinars via Adobe Connects
  • Phone and email outreach for programs to support registration
  • Invoice and payment management, including invoice creation and follow up
  • Set up meetings and conference calls for ABO staff and partners


  • Be the point of contact for all 44 Gaukel inquiries
  • Management and reconcile payments for 44 renters
  • Meeting renters in person when requested
  • Attend Gaukel events outside of hours as necessary


  • Populate ABO online calendar
  • Update the Resource Library
  • Update website weekly


  • Follow and contribute to the Marketing and Communications calendar
  • Draft eBlasts according to the communications schedule
  • Implement the social media plan using HootSuite
  • Maintain, verify and update Mailchimp lists


  • Execute social media for all managed programs
  • This includes but is not limited to Facebook, all Twitter accounts, Instagram
  • Work collaboratively with partner organizations to extend ABO reach
  • Work closely with the Program Manager to ensure all programs are promoted on all mediums


  • Acts as the organization’s ‘super user’ for the Bricks&Mortar database
  • Solicit registrations to Bricks&Mortar which includes walking organizations through the registration process
  • Run reports, monitor registration and responding to Bricks&Mortar inquiries
  • Pro-actively follow the B&M registration plan to engage B&M users



  • A minimum requirement of an undergraduate degree, preferably in Arts Administration, Business, or Communications or the equivalent
  • Previous experience of working with social media in a business/professional environment required
  • Strong demonstrable knowledge of database and information management
  • One to two years’ experience working in a coordinator role required
  • Customer Service Experience
  • A working knowledge of a variety of arts disciplines as well previous experience working in the cultural sector is a must

Skills Required

  • Ability to work independently and to work within defined timelines
  • Ability to work efficiently and effectively with quick turn arounds
  • Well organized, self-starter who is attentive to detail
  • Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint) and technologically current with web based platforms (Adobe Connects, Hoot Suite, MailChimp, Survey Monkey and EventBrite)
  • Demonstrated experience and skill with various social media
  • Previous working experience in database programs and online tools
  • Website experience, specifically Word Press considered an asset
  • Able to multi-task and work well in an entrepreneurial and creative environment.
  • Effective verbal and written communication skills
  • Superior presentation and interpersonal skills to build enthusiastic partnerships and alliances.
  • Willingness and an ability to learn on the job a must
  • Able to work flexible hours, some evenings, weekends and travel required

How to Apply

Please send your CV to Lindsay Golds @ lindsay@artsbuildontario.ca. No phone calls please.

Contact Info

Name: Lindsay Golds
Email: lindsay@artsbuildontario.ca
Website: www.artsbuildontario.ca