We’re hiring! Program Manager and Program & Communications Coordinator

PROGRAM MANAGER

Job Description

  • Initial five month contract, with the possibility of extension
  • Start Date: November 4, 2019
  • Downtown Kitchener
  • Full-time; 45,000 per year

Position Summary

Reporting to the Executive Director, duties include managing and executing all programs to ensure targets and goals are met annually and that grant needs and requirements are met. This includes working with the Executive Director and Program and Communications Coordinator as well as partners to ensure success.

Key Responsibilities

PROGRAM EXECUTION AND DELIVERY

  • Lead and execute all ABO programs to ensure program targets are met
  • Ensure that all program registration is captured and provided to the Program and Communications Coordinator
  • Continually evaluate programs to measure impact and inform new ideas that respond to the current needs of ABO’s network
  • Respond to questions via phone and email from inquiring organizations
  • Develop timelines to effectively deliver programs including travel and logistics
  • Develop program content and work with Program and Communications Coordinator on a marketing plan
  • Support, as necessary, program outreach through phone calls and emails
  • Ensure Program and Communications Coordinator and the ED has the information needed to create invoices
  • Develop reports from programs and projects for applications and knowledge sharing with ABO’s network
  • Represent ABO at 44 Gaukel as needed

PARTNERSHIP SUPPORT

  • Lead ABO’s partnerships to ensure program success
  • Maintain overall contact list regarding current and future program partners
  • Represent ArtsBuild when needed in person at ABO programs and sector events

MARKETING, COMMUNICATIONS AND WEBSITE SUPPORT

  • With the Program and Communications Coordinator, draft communications calendar as a template for the year
  • Support updating Mailchimp lists by providing all update information
  • Update website to ensure that all program information is up-to-date
  • Suggest and implement new tools to improve website
  • Contribute to the social media plan in relation to programs and work with the Program and Communications Coordinator to ensure they have all necessary program information

DEVELOPMENT SUPPORT

  • Support grant applications through reporting, review and ideas for new programs
  • Ensure annual goals for earned revenue from programs are met
  • Develop relationships with potential partners to support projects and programs

Skills Required

  • Experience delivering/hosting workshops, public speaking and delivering presentations
  • Ability to work independently and in a team, and to work within defined timelines
  • Ability to work efficiently and effectively with quick turn arounds
  • Well organized, self-starter who is attentive to detail
  • Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint) and technologically current with web based platforms (Adobe Connects, Hoot Suite, MailChimp, Survey Monkey and EventBrite)
  • Superior presentation and interpersonal skills to build enthusiastic partnerships and alliances.
  • Ability to maintain relationships with partners, presenters, consultants, etc…
  • Ability to coordinate and lead program committees with all communities that ABO supports in relations to creative spaces, including Indigenous communities, people who identify as having a disability, organizations in rural and remote areas, etc…
  • Previous working experience in database programs and online tools
  • Able to multi-task and work well in an entrepreneurial and creative environment.
  • Effective verbal and written communication skills
  • Willingness and an ability to learn on the job a must
  • Website experience, specifically Word Press considered an asset
  • Able to work flexible hours, some evenings, weekends and travel required

Experience

  • Completion of a college or university degree in a related field
  • 1-2 years previous experience executing and managing programs
  • A working knowledge of a variety of arts disciplines as well previous experience working in the cultural sector
  • Knowledge of developing professional develop programs
  • Knowledge of database and information management
PROGRAM AND COMMUNICATIONS COORDINATOR
  • Initial 5 month contract, with the likelihood of extension
  • Start Date: November 4, 2019
  • Downtown Kitchener
  • Full-time; 35,000 per year

Position Summary
Reporting to the Executive Director, duties include actively supporting the Program Manager and the Executive Director in executing program deliverables, managing all external communications and being the frontline support and lead for 44 Gaukel rentals.

Key Responsibilities
PROGRAM SUPPORT AND ADMINISTRATION

  • Respond to all English program inquiries via email or over the phone
  • Maintain current and up to date contact and registration lists for each ABO program
  • Respond to questions via phone and email from inquiring organizations
  • Assist in editing and reviewing program copy, content and formatting
  • Support webinars via Adobe Connects
  • Phone and email outreach for programs to support registration
  • Invoice and payment management, including invoice creation and follow up
  • Set up meetings and conference calls for ABO staff and partners
  • Provide user support, outreach and population of SpaceFinder and Bricks&Mortar

44 GAUKEL MANAGEMENT

  • Be the front-line contact for all 44 Gaukel inquiries, this may require being at a reception desk most days
  • Management and reconcile payments for 44 renters
  • Meeting renters in person when requested
  • Coordinate rentals, including schedules and key sign outs/returns
  • Attend Gaukel events outside of hours as necessary
  • Occasional maintenance of the space, including tidying up common areas, washing dishes and maintaining rehearsal space

WEBSITE MANAGEMENT

  • Update the Resource Library
  • Updater/review website weekly to promote ABO programs, resources, projects and relevant news to our network

MARKETING, COMMUNICATIONS

  • Develop and execute the Marketing and Communications calendar
  • Draft eBlasts and monthly newsletters according to the communications schedule
  • Develop and implement the social media plan using HootSuite
  • Maintain, verify and update Mailchimp lists
  • Work with promotional partners to promote programs and projects

SOCIAL MEDIA

  • Execute social media for all managed programs
  • This includes but is not limited to Facebook, all Twitter accounts, Instagram, LinkedIn and YouTube
  • Work collaboratively with partner organizations to extend ABO reach
  • Work closely with the Program Manager to ensure all programs are promoted on all mediums

Skills Required

  • Ability to work independently and to work within defined timelines
  • Ability to work efficiently and effectively with quick turn arounds
  • Well organized, self-starter who is attentive to detail
  • Excellent knowledge of Microsoft Office (Word, Excel, PowerPoint) and technologically current with web based platforms (Adobe Connects, Hoot Suite, MailChimp, Survey Monkey and EventBrite)
  • Design experience to support marketing efforts on Adobe Creative Suite and Canva considered an asset
  • Demonstrated experience and skill with various social media
  • Previous working experience in database programs and online tools
  • Website experience, specifically Word Press considered an asset
  • Able to multi-task and work well in an entrepreneurial and creative environment.
  • Effective verbal and written communication skills
  • Superior presentation and interpersonal skills to build enthusiastic partnerships and alliances.
  • Willingness and an ability to learn on the job a must
  • Experience with public speaking and delivering presentations considered an asset
  • Able to work flexible hours, some evenings, weekends and travel required

Experience

  • Completion of a college or university degree in a related field
  • Previous experience of working with social media in a business/professional environment
  • Knowledge of database and information management
  • Previous experience working in a coordinator or administrator role desired
  • Customer Service Experience
  • A working knowledge of a variety of arts disciplines as well previous experience working in the cultural sector strongly desired
How to Apply:

Deadline to apply is Oct. 11, 2019. Please send your CV to Lindsay Golds @ lindsay@artsbuildontario.ca. No phone calls please.