ArtsBuild Ontario is hiring an Operations Coordinator!
Location: Kitchener & Waterloo, ON
Hours: 3 days a week, Monday to Friday, 9 AM – 5 PM (Excluding Statutory Holidays)
Rate: $24/hour
Contract duration: October 20th through March 31, 2025, with opportunity for extension
About ArtsBuild Ontario:
ArtsBuild Ontario (ABO) is committed to supporting the development and sustainability of community arts spaces across Ontario. We are seeking a dedicated and proactive Operations Coordinator to join our team and ensure the smooth operation of multiple community spaces.
Job Overview:
The Operations Coordinator will be responsible for maintaining and managing the day-to-day operations at 44 Gaukel (Kitchener), Wing 404 (Waterloo), and 99 King (Kitchener). This role requires a blend of customer service skills, building management, and the ability to support our tenants and the public in a dynamic environment. This role may also support programming through communications and community engagement.
Key Responsibilities:
44 Gaukel (80%)
- Facility Maintenance: Ensure cleanliness and proper upkeep of shared spaces, distribute mail, submit service requests to the landlord, and perform daily building checks.
- Public Engagement: Welcome visitors, answer inquiries, and provide guidance to the public about the building, special events and parking queries.
- Shared Amenities: Manage and track sign-outs of shared items, including the projector and hanging system.
- City of Kitchener Liaison: Relay relevant information to tenants regarding City updates and regulations. Send weekly building summary to CoK contacts noting tenant changes and Facilities Management (FM) issues (resolved and unresolved).
- Permit Management: Ensure tenants with Flex Space bookings comply with public event permits.
- Short-Term Rentals: Conduct tours of shared spaces, manage key/FOB distribution, handle invoicing, and oversee payment processes.
- Tenant Relations: Conduct studio tours for prospective tenants, assist with conflict resolution, and support the ABO Bookkeeper to ensure invoices are distributed and rental fees are collected.
- Tenant Agreements: Draft licensing agreements for new tenants as needed.
Wing 404 (10%)
- Building Checks: Perform weekly building checks and monitor the condition of the space.
- Event Support: Assist Meanwhile Space participants with event requests and provide necessary permit information.
- Community Interaction: Address inquiries from the public and provide venue tours when requested.
- Key System Management: Oversee the key system and make security and access recommendations as needed.
99 King (10%)
- Building Checks: Conduct weekly building checks and assess space condition.
- Tenant Agreements: Draft licensing agreements for tenants as needed.
- Marketing: Promote shared studio spaces to potential renters.
- Tenant Support: Provide assistance to tenants as needed.
Skills & Qualifications:
- Customer service experience, particularly in a community or shared space setting.
- Experience in managing or maintaining community spaces.
- Familiarity with Google Suite.
- Experience with Skedda and Stripe software is an asset.
- Strong written and verbal communication skills.
- Ability to resolve conflicts in a calm and professional manner.
- Basic project management skills.
- Physical ability to move shared furniture as needed (some lifting required).
- Comfort working in a loud or dynamic environment (44 Gaukel).
- Access to a vehicle or the ability to travel between locations as required.
Accessibility Considerations:
- This role involves long periods of sitting or working at a computer.
- Some physical tasks may be required, including moving shared furniture during building checks.
- One of the buildings has 2 flights of stairs and does not have an elevator.
How to Apply:
Please submit your resume and cover letter as one PDF outlining your relevant experience by October 10th at 5 PM EST to programs@artsbuildontario.ca. Only applicants selected to interview will be contacted.
